FAQ

We specialize in premium men’s footwear including ankle boots, boat shoes, boots, thongs, and accessories. Our collection focuses on quality, style, and comfort for the discerning gentleman.

Yes, our footwear is designed to be true to size. We recommend consulting our sizing guide before ordering. If you’re between sizes, we suggest ordering the larger size for optimal comfort.

We use premium materials including genuine leather, high-quality synthetics, and durable soles to ensure both style and longevity in all our products.

We accept Visa, MasterCard, JCB, and PayPal for all orders, providing secure and convenient payment options for our global customers.

You’ll receive an order confirmation email immediately after completing your purchase. If you don’t see it, please check your spam folder or contact our customer service team.

Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at [email protected] with your order number. After this window, your order will have entered processing and cannot be changed.

All orders are processed within 1-2 business days from the date of order confirmation. During peak seasons, processing may take slightly longer, but we’ll keep you informed every step of the way.

We offer two reliable shipping methods:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
• Free Shipping: Via EMS on orders over $50, delivered in 15-25 business days after dispatch

We proudly ship worldwide with some exceptions. We are currently unable to deliver to most Asian countries and select remote areas. During checkout, our system will automatically verify if we can deliver to your location.

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking number. You can use this to monitor your package’s journey from our warehouse to your doorstep.

We accept returns within 15 days of receipt. Items must be unworn, in original condition, and in their original packaging. We’ll process your refund once we receive and inspect the returned items.

Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with return instructions and the appropriate shipping address.

Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service for all returns.

Refunds are processed within 5-7 business days after we receive your returned items. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Click on the “Forgot Password” link on the login page and enter your email address. You’ll receive instructions to reset your password shortly.

Yes, you can update your personal information, shipping addresses, and preferences by logging into your account and accessing the “Account Settings” section.

Please check your spam or junk folder and add [email protected] to your safe sender list. If you’re still not receiving our emails, contact our customer service team for assistance.