At Mens Shoes Shop, we are committed to ensuring your complete satisfaction with every purchase. Our premium footwear collection, including our signature ankle boots and boat shoes, is crafted to meet the highest standards of quality and style. However, we understand that sometimes a product may not meet your expectations, which is why we’ve established this straightforward returns and exchanges policy.

Important Note: We offer a 15-day return window from the date you receive your items. All returned products must be in original condition – unworn, unaltered, and with all original tags and packaging intact.

Return & Exchange Eligibility

Eligible for Return/Exchange:

  • Ankle Boots
  • Boat Shoes
  • Bags
  • Accessories (excluding certain intimate items)

Non-Returnable Items:

  • All thongs (for hygiene reasons)
  • Items that show signs of wear or damage
  • Products without original tags or packaging
  • Items purchased more than 15 days ago

Return Process

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order to request a return authorization. Use the template below or email us directly at [email protected].

Step 2: Prepare Your Return

Carefully package the items in their original condition with all tags and packaging materials. Include the original packing slip or a copy of your order confirmation.

Step 3: Ship Your Return

Send your return package to our fulfillment center at:

Mens Shoes Shop Returns
325 East 7th Street
Edmond, US 73034

We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Exchange Process

Follow the same process as returns, but clearly indicate in your return request that you would like an exchange and specify the desired size or product. Exchanges are subject to availability.

Refund Information

Refund Timeline:

  • Once we receive and inspect your return: 3-5 business days
  • Processing time by your payment provider: 5-10 business days
  • Total estimated time: 8-15 business days

Refund Method:

Refunds will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB)
  • PayPal

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Request Template

Use the following template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Mens Shoes Shop Customer Service, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Order Date] Product(s) to Return: [Product Name(s) and Size(s)] Reason for Return: [Please specify reason] I have reviewed the return policy and confirm that the items are in original condition with all tags and packaging intact. Please provide return authorization and shipping instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

International Returns

As we serve customers globally (excluding most Asian countries and select remote areas), international returns follow the same policy. Customers are responsible for return shipping costs and any applicable customs duties or taxes.

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: [email protected]

Address: 325 East 7th Street, Edmond, US 73034

Mens Shoes Shop – Where every step matters, from premium delivery to hassle-free returns.