Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included
  • Available for all orders

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50
  • Tracking included
International Shipping Note: We ship globally, excluding most Asian countries and select remote areas. Customers are responsible for any applicable customs duties, taxes, or import fees.

Returns & Exchanges Policy

At Mens Shoes Shop, we stand behind the quality of our premium footwear collection. Our signature ankle boots, boat shoes, and accessories are crafted to the highest standards, but we understand that sometimes a product may not meet your expectations.

Important: We offer a 15-day return window from the date you receive your items. All returned products must be in original condition – unworn, unaltered, and with all original tags and packaging intact.

Eligible for Return/Exchange

  • Ankle Boots
  • Boat Shoes
  • Bags
  • Accessories (excluding certain intimate items)

Non-Returnable Items

  • All thongs (for hygiene reasons)
  • Items that show signs of wear or damage
  • Products without original tags or packaging
  • Items purchased more than 15 days ago

Return Process – Step by Step

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order to request a return authorization. Email us at [email protected] using the template below.

Step 2: Prepare Your Return

  • Carefully package the items in their original condition
  • Include all original tags and packaging materials
  • Include the original packing slip or order confirmation copy

Step 3: Ship Your Return

Send your return package to our fulfillment center:

Mens Shoes Shop Returns
325 East 7th Street
Edmond, US 73034

Recommendation: Use a trackable shipping service as we cannot be responsible for lost return packages.

Exchange Process

Follow the same process as returns, but clearly indicate in your return request that you would like an exchange and specify the desired size or product. Exchanges are subject to availability.

Refund Information

Refund Timeline

  • Once we receive and inspect your return: 3-5 business days
  • Processing time by your payment provider: 5-10 business days
  • Total estimated time: 8-15 business days

Refund Method

Refunds will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB)
  • PayPal

Note: Shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Request Template

Use the following template when contacting us about returns or exchanges:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Mens Shoes Shop Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Order Date]

Product(s) to Return: [Product Name(s) and Size(s)]

Reason for Return: [Please specify reason]

I have reviewed the return policy and confirm that the items are in original condition with all tags and packaging intact.

Please provide return authorization and shipping instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

International Returns

International returns follow the same policy. Customers are responsible for return shipping costs and any applicable customs duties or taxes.

Need Assistance?

Our customer service team is here to help with any questions about shipping, returns, or exchanges:

Email: [email protected]

Address: 325 East 7th Street, Edmond, US 73034

Mens Shoes Shop – Where every step matters, from premium delivery to hassle-free returns.